In the same browser as your instance of Zendesk Support, you will connect to If you sign in to a different Gmail account When you set up the connection, you can choose to import the last 50 emailsīefore you connect to your Gmail account, make sure you sign in to the GmailĪccount you want to connect to. When you do, each Gmail address isĪutomatically added as a support address. You can connect to multiple Gmail accounts. Notifications with real attachments are sent from Zendesk mail servers You can't use real attachments (attachments in emails instead of links). Important to note that if you use the Send email via Gmail feature, Notifications will be in your Sent folder in your Gmail. To send email on your behalf because the email is sent directly from your This means you don't need to set up SPF or DKIM to authorize Zendesk Support When Send email via Gmail is enabled, ticket notifications will be sentįrom your Gmail using Google mail servers instead of Zendesk mail servers. Only new, unread email messages in the inbox will Zendesk Support will check for new email in your You can import email from one or more Gmail inboxes and automatically convertĮmail messages to tickets. Requirements described in the Google API Services: User To your Gmail accounts will adhere to Google's Limited Use Received through the Google API Services connecting Zendesk Support Zendesk’s use and transfer to any other app of information
Important: Enabling this functionality leverages Google API
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